Display dotted-line managers in Org Chart for SharePoint and Microsoft Teams (Entra ID)

Org Chart supports displaying dotted-line managers for organizations with matrix reporting structures, where employees may report to both direct and secondary managers.

This article explains how to configure dotted-line managers when using Entra ID as the data source.

If an employee has a dotted-line manager, a navigation button appears next to the employee card.

Chart including an employee box with a navigation button linking to a dotted-line manager

Note

Entra ID does not support multiple assistants and dotted line subordinates.

Data source for dotted-line managers in Entra ID

Dotted-line managers are not mapped by default for the Entra ID data source.

To display them, open the configuration wizard and map the dotted-line manager field to the custom Entra ID profile property that stores their values.

Org Chart mapping settings showing a custom Entra ID attribute selected for dotted-line managers

In most cases, custom attributes are managed in on-premises Active Directory and synchronized to Entra ID as extension attributes.

Note

For more information, see Microsoft Entra Connect Sync.

You can also configure extension attributes manually in the Exchange Online Admin Center instead of synchronizing them from on-premises Active Directory.

Open the user properties, go to Others, and select Custom attributes.

Exchange Online Admin Center showing the Custom attributes option in user properties

Enter the dotted-line manager’s user principal name (UPN) in the attribute field and save the changes.

Finally, clear the Org Chart cache to reload the updated data. Changes may take some time to impact.

Note

Check out how to display dotted-line managers for the User profiles, SharePoint list, and Excel/CSV data sources. You can also refer to the blog post that covers all these scenarios in one place with examples and visuals.