How to check if a user has Tenant Administrator permissions

This article demonstrates how to check if a user has Global Administrator (aka Tenant Administrator) credentials and if not, how to assign them.

Go to the Microsoft 365 admin center, expand the ‘Users’ tab in the left navigation bar and click ‘Active users’:

Active users in Microsoft 365 admin center

You will see the entire list of users in your SharePoint Online tenant. Select the user in question and click ‘Manage roles’:

Click 'Manage roles'

A window will appear with the current user’s permissions. If the user has not been granted Global Administrator permissions, you can select them and then click ‘Save Changes’:

Grant Global Administrator permissions to the user

This user will now be able to install or update the HelpDesk.