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Table of contents

Getting Started

HelpDesk installation
Quick HelpDesk configuration
License Installation
YouTube Channel
Official blog
Community forum

Configuration guide

Email settings
Triggers
Web widget
Customize widget forms
Customize ticket and contact forms
Customer service survey
Scheduling of tasks and reminders
SLA policy
Localization
Appearance settings
Color theme
Statuses customization
Reports customization
How to change home page
Upgrade HelpDesk
Uninstall HelpDesk

User guide

Home
Ticket management
Knowledge base
All tickets
Contacts
Reports
Canned responses
Ticket merging
Ticket splitting

General

Version history
Data protection and security
Licensing details
How to upgrade or renew your license
Support plans

Microsoft Flow and Public API

Microsoft Flow connector
Public REST API

How to

Notifications
Automations
SLA
Ticket management
- Detect agent collision
- Export tickets to Excel
Custom forms, charts and views
Advanced

Products

Community
Store
Blog
Partners
Company

Products

Community
Store
Blog
Partners
Company

HelpDesk

Documentation Pricing Support

Support service

Documents

Documentation Pricing Support

Actions

Documentation Pricing Support

Workflow Actions Pack

Documentation Pricing Support

Workflow Scheduler

Documentation Pricing Support

Workflows

Forms

Documentation Pricing Support

Forms Designer

Documentation Pricing Support

Cross-site lookup

Documentation Pricing Support

Forms

Dashboard Designer

Documentation Pricing Support

Org Chart

Documentation Pricing Support

Visualization

HelpDesk › Documentation › Ticket management

Ticket management¶

Detect agent collision
Export tickets to Excel

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