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HelpDesk Online 2.0.0 documentation
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Table of contents
Getting Started
HelpDesk installation
Quick HelpDesk configuration
License Installation
YouTube Channel
Official blog
Community forum
Configuration guide
Email settings
Triggers
Web widget
Customize widget forms
Customize ticket and contact forms
Customer service survey
Scheduling of tasks and reminders
SLA policy
Localization
Appearance settings
Color theme
Statuses customization
Reports customization
How to change home page
Upgrade HelpDesk
Uninstall HelpDesk
User guide
Home
Ticket management
Knowledge base
All tickets
Contacts
Reports
Canned responses
Ticket merging
Ticket splitting
General
Version history
Data protection and security
Licensing details
How to upgrade or renew your license
Support plans
Microsoft Flow and Public API
Microsoft Flow connector
Public REST API
How to
Notifications
Automations
SLA
Ticket management
Detect agent collision
Export tickets to Excel
Custom forms, charts and views
Advanced
Products
Community
Store
Blog
Partners
Company
Products
HelpDesk
Actions
Workflow Actions Pack
Forms
Forms Designer
Dashboard Designer
Workflow Scheduler
Cross-site lookup
Org Chart
Community
Store
Blog
Partners
Company
HelpDesk
Documentation
Pricing
Support
Support service
Actions
Documentation
Pricing
Support
Workflow Actions Pack
Documentation
Pricing
Support
Workflow Scheduler
Documentation
Pricing
Support
Workflows
Forms
Documentation
Pricing
Support
Forms Designer
Documentation
Pricing
Support
Cross-site lookup
Documentation
Pricing
Support
Forms
Dashboard Designer
Documentation
Pricing
Support
Org Chart
Documentation
Pricing
Support
Visualization
HelpDesk
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Ticket management
Ticket management
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Detect agent collision
Export tickets to Excel
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HelpDesk Online 2.0.0 documentation
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HelpDesk
Actions
Workflow
Actions Pack
Forms
Forms
Designer
Dashboard
Designer
Workflow
Scheduler
Cross-site
lookup
Org
Chart