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HelpDesk for Office 365 1.x documentation
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Getting Started
HelpDesk installation
Quick HelpDesk configuration
License Installation
YouTube Channel
Official blog
Community forum
Configuration guide
Email settings
Triggers
Web widget
Customize widget forms
Customize ticket and contact forms
Customer service survey
Scheduling of tasks and reminders
SLA policy
Localization
Appearance settings
Color theme
Statuses customization
Reports customization
How to change home page
Upgrade HelpDesk
Uninstall HelpDesk
User guide
Home
Ticket management
Knowledge base
All tickets
Contacts
Reports
Canned responses
Ticket merging
Ticket splitting
General
Version history
Data protection and security
Licensing details
How to upgrade or renew your license
Support plans
Microsoft Flow and Public API
Microsoft Flow connector
Public REST API
How to
Notifications
Automations
SLA
Ticket management
Detect agent collision
Export tickets to Excel
Custom forms, charts and views
Advanced
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Actions
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Workflow Scheduler
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Community
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Pricing
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Actions
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Support
Workflow Actions Pack
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Support
Workflow Scheduler
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Support
Workflows
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Pricing
Support
Forms Designer
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Support
Cross-site lookup
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Dashboard Designer
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Pricing
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Org Chart
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Ticket management
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Detect agent collision
Export tickets to Excel
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HelpDesk for Office 365 1.x documentation
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HelpDesk
Actions
Workflow
Actions Pack
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Forms
Designer
Dashboard
Designer
Workflow
Scheduler
Cross-site
lookup
Org
Chart