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HelpDesk › Documentation › Ticket management
  • Table of contents

Getting Started

  • HelpDesk installation
  • Quick HelpDesk configuration
  • License Installation
  • YouTube Channel
  • Community forum

Configuration guide

  • Email settings
  • Triggers
  • Web widget
  • Customize widget forms
  • Customize ticket and contact forms
  • Customer service survey
  • Scheduling of tasks and reminders
  • SLA policy
  • Localization
  • Appearance settings
  • Color theme
  • Statuses customization
  • Reports customization
  • Ticket numbering customization
  • Upgrade HelpDesk
  • Uninstall HelpDesk

User guide

  • Home
  • Ticket management
  • Knowledge base
  • All tickets
  • Contacts
  • My contact
  • Reports
  • Canned responses
  • Ticket merging
  • Ticket splitting

General

  • Version history
  • Data protection and security
  • Licensing details
  • How to upgrade or renew your license
  • Support plans

Power Automate (Microsoft Flow) and Public API

  • Power Automate (Microsoft Flow) connector
  • Public REST API

How to

  • Notifications
  • Automations
  • SLA
  • Ticket management
    • Detect agent collision
    • Export tickets to Excel
    • Add quick actions to the context menu of tickets in SharePoint HelpDesk
  • Custom forms, charts and views
  • Advanced

Ticket management¶

  • Detect agent collision
  • Export tickets to Excel
  • Add quick actions to the context menu of tickets in SharePoint HelpDesk

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  • HelpDesk for Office 365, MS Teams, and SharePoint 1.x documentation »