Support Plans

Standard Support Plan

This support plan is included to commercial license you purchase and allows to get help directly from the people who build our tools. Support term duration is a one year. The whole year you can create an unlimited number of support incidents and be sure to get a response within one working day. The main communication channel is email and, also, you will have access to community forums. 

If you use subscription based product, this support plan is automatically renewed once you renew product subscription.

The support plan includes an unlimited number of support incidents. However, in order to keep providing the high level of support, all support requests with at least fifteen times the average number of support requests will be reviewed by the support director.

If you need additional support options, contact support@plumsail.com and describe your needs.

Basic Support Plan

If your Standard Support Plan is expired, then Basic Support Plan is applied to your commercial license. Average ticket response time is 3 working days, but it is not a strict rule.

Support Minutes

Our Support Team is glad to help you with a configuration of the product as well as add new functionality by request. Please send a message to support@plumsail.com with requirements to get estimation before purchasing support minutes.