HelpDesk installation

Download and run the setup file.

Then specify your SharePoint tenant URL where a HelpDesk instance will be created:

Install Authentication

You will be prompted for your credentials. Please enter the tenant admin credentials.

Then you’ll be asked to choose the HelpDesk site name, languange and privacy settings:

HelpDesk Site Name

Your HelpDesk site will be available under: yourdomain.sharepoint.com/sites/sitename

Once HelpDesk has been installed, you can go on to configuration.

Known Issues

Unfortunately, sometimes SharePoint Online experiences outages. Incidents that affect Office 365 or SharePoint Online can hinder to install HelpDesk.

Please check the health status of Office 365 services (“Health” feature of Microsoft 365 admin center). If there are problems that affect the specified services, wait until they are resolved and try to install HelpDesk again.