HelpDesk installation
Installation steps
Watch the video above or follow the following installation steps.
Download and run the setup file.
Then specify your SharePoint tenant URL where a HelpDesk instance will be created:
You will be prompted for your credentials. Please enter the SharePoint admin credentials.
Then you’ll be asked to choose to create a New site, install HelpDesk to an existing site or Repair an existing installation.
If you want to install a new site, enter the HelpDesk site name, choose region (Europe or United States), language and privacy settings:
Note
The Region selection is available when installing HelpDesk for the first time on a SharePoint domain. This option defines which servers will process HelpDesk requests. For more information about the data center location, please refer to the article.
Your HelpDesk site will be available under: yourdomain.sharepoint.com/sites/sitename
Once HelpDesk has been installed, you can go on to configuration.
Known issues
Unfortunately, sometimes SharePoint Online experiences outages. Incidents that affect Microsoft 365 or SharePoint Online can hinder to install HelpDesk.
Please check the health status of Microsoft 365 services (“Health” feature of Microsoft 365 admin center). If there are problems that affect the specified services, wait until they are resolved and try to install HelpDesk again.