Web widget
Note
If you are using Plumsail HelpDesk with version older than 2.1.42, please follow this link to learn about the HelpDesk Legacy Widget.
The HelpDesk Widget serves as a self-service portal for requesters, allowing them to review their tickets, add comments, attach files, and access a knowledge base. It can be embedded in a public website or a SharePoint site other than the one where HelpDesk is installed, ensuring that requesters only have access to their own tickets. The self-service portal can also be added as a tab in Microsoft Teams.
Here is ‘My tickets’ view looks like for end-users:
