Web widget
Note
If you are using Plumsail HelpDesk with version older than 1.4.4, please follow this link to learn about HelpDesk Widget.
HelpDesk Widget is a tool for requesters allowing them to review their tickets, add comments and attachments. It can be embedded in a public website or a SharePoint site other than a site where the HelpDesk is installed, so requesters will not have access to all tickets in your help desk.
Here is ‘My tickets’ view looks like for end-users:
