Web widget

Note

If you are using Plumsail HelpDesk with version older than 2.1.42, please follow this link to learn about the HelpDesk Legacy Widget.

The HelpDesk Widget serves as a Support Center for requesters, allowing them to review their tickets, add comments, attach files, and access a knowledge base. It can be embedded in a public website or a SharePoint site other than the one where HelpDesk is installed, ensuring that requesters only have access to their own tickets. The Support Center can also be added as a tab in Microsoft Teams.

Here is ‘My tickets’ view looks like for end-users:

HelpDesk Widget