Automations
- Automatically evenly assign tickets to agents
- Skill-based ticket assignment
- Assign tickets based on weights
- Assign ticket to first agent who replies
- Assign ticket to multiple agents
- Assign ticket to specific person
- Assign ticket based on forwarding address
- Detect changes made by others
- Edit ticket’s properties from mailbox
- Reassign ticket from disabled user
- Start a workflow with a trigger
- Close tickets if customer hasn't replied
- Create a new ticket in HelpDesk from a Twitter mention
- Submit tickets from an online form with the help of Power Automate (Microsoft Flow)
- Use SharePoint HelpDesk with Microsoft Teams for employee onboarding
- How to forward a ticket from one HelpDesk instance to another