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HelpDesk for Microsoft 365, MS Teams, and SharePoint 1.x documentation »

Getting Started

HelpDesk installation
Quick HelpDesk configuration
License Installation
YouTube Channel
Community forum

Configuration guide

Email settings
Triggers
Web widget
Customize widget forms
Customize ticket and contact forms
Customer service survey
Scheduling of tasks and reminders
SLA policy
Localization
Appearance settings
Color theme
Statuses customization
Reports customization
Ticket numbering customization
Upgrade HelpDesk
Uninstall HelpDesk

User guide

Home
Ticket management
Ticket search
Knowledge base
All tickets
Contacts
My contact
Reports
Canned responses
Ticket merging
Ticket splitting

General

Version history
Data protection and security
Licensing details
How to manage billings and subscription
Support plans
Status page

Power Automate (Microsoft Flow) and Public API

Power Automate (Microsoft Flow) connector
Public REST API

How to

Notifications
Automations
SLA
Ticket management
Custom forms, charts and views
Advanced

Documentation › SLA

SLA

Escalate ticket if an agent didn’t reply in time
Notify agent or manager when SLA is failed
Create cascading SLAs

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HelpDesk for Microsoft 365, MS Teams, and SharePoint 1.x documentation »