Appearance settings
You can hide or display the SharePoint out of the box quick launch bar, customize HelpDesk navigation and select the Heldpesk text editor for ticket replies.
Note
If you are using Plumsail HelpDesk with version older than 2.1.1, please follow this link to learn about Appearance settings for your version of HelpDesk.
Navigate to Settings tab using the left navbar:
Then click on the Appearance button. Now you can see the quick launch display setting, the text editor version and a list of HelpDesk navigation elements.
Top menu customization
HelpDesk top menu is a set of links with different ticket views. You can customize them by adding a new button with a view or URL to external site. You can drag the existing links to change their order as well.
To add a new item to top navigation, click “New top menu item”.
You will see a dialog window where you need provide a title for a new item and select ticket view. If you choose a link instead of view, please provide an URL.
Don’t forget to save a new item. After adding this new element you can drag it to change the links’ order
If you have troubles with deleting the item, open your browser’s console and type localStorage.clear() there. Then renew the page.
Editor settings
Starting from version 2.1.18 we added a possibility to select the Heldpesk text editor for ticket replies.
There are 2 available options: Light and Rich.
Light editor is a new lightweight text editor for ticket replies.
Rich editor is the old one, before 2.1.18 version of the Helpdesk.
