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Getting Started

  • HelpDesk installation
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Configuration guide

  • Email settings
  • Triggers
  • Web widget
  • Customize widget forms
  • Customize ticket and contact forms
  • Customer service survey
  • Scheduling of tasks and reminders
  • SLA policy
  • Localization
  • Appearance settings
  • Color theme
  • Statuses customization
  • Reports customization
  • Ticket numbering customization
  • Upgrade HelpDesk
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User guide

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  • All tickets
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General

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Power Automate (Microsoft Flow) and Public API

  • Power Automate (Microsoft Flow) connector
  • Public REST API

How to

  • Notifications
  • Automations
  • SLA
  • Ticket management
  • Custom forms, charts and views
    • Add a new column to tickets list and form
    • Create a new view
    • Create a new chart
  • Advanced
Documentation › Custom forms, charts and views

Custom forms, charts and views

  • Add a new column to tickets list and form
  • Create a new view
  • Create a new chart

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