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    Microsoft 365 & SharePoint Tools
    menu HelpDesk for SharePoint
    HelpDesk for SharePoint

    Ticket Management System for SharePoint Online in Microsoft 365

    menu Forms for SharePoint
    Forms for SharePoint

    Design forms for SharePoint Online and SharePoint 2019/SE

    menu Actions for Power Automate
    Actions for Power Automate

    Advanced SharePoint actions for Microsoft Flow, Azure Logic Apps or PowerApps

    menu Org Chart for SharePoint
    Org Chart for SharePoint

    Visualize organization structure in SharePoint Online or on-premises

    menu Charts for SharePoint
    Charts for SharePoint

    Create interactive charts for SharePoint based on lists, libraries, or external data

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    menu Lookup for classic UI

    Lookup for classic UI

    Documents & Forms
    Microsoft 365 & SharePoint Tools
    Classic SharePoint Tools
    menu Documents
    Documents

    Create documents from templates, collect eSignatures, upload to the cloud or send by e-mail

    menu HelpDesk for SharePoint
    HelpDesk for SharePoint

    Ticket Management System for SharePoint Online in Microsoft 365

    menu Forms for SharePoint
    Forms for SharePoint

    Design forms for SharePoint Online and SharePoint 2019/SE

    menu Forms
    Forms

    Design and publish web forms, process submissions in Power Automate, Zapier, or Plumsail Documents

    menu Actions for Power Automate
    Actions for Power Automate

    Advanced SharePoint actions for Microsoft Flow, Azure Logic Apps or PowerApps

    menu Org Chart for SharePoint
    Org Chart for SharePoint

    Visualize organization structure in SharePoint Online or on-premises

    menu Charts for SharePoint
    Charts for SharePoint

    Create interactive charts for SharePoint based on lists, libraries, or external data

    Documents & Forms
    menu Documents
    Documents

    Create documents from templates, collect eSignatures, upload to the cloud or send by e-mail

    menu Forms
    Forms

    Design and publish web forms, process submissions in Power Automate, Zapier, or Plumsail Documents

    Microsoft 365 & SharePoint Tools
    menu HelpDesk for SharePoint
    HelpDesk for SharePoint

    Ticket Management System for SharePoint Online in Microsoft 365

    menu Forms for SharePoint
    Forms for SharePoint

    Design forms for SharePoint Online and SharePoint 2019/SE

    menu Actions for Power Automate
    Actions for Power Automate

    Advanced SharePoint actions for Microsoft Flow, Azure Logic Apps or PowerApps

    menu Org Chart for SharePoint
    Org Chart for SharePoint

    Visualize organization structure in SharePoint Online or on-premises

    menu Charts for SharePoint
    Charts for SharePoint

    Create interactive charts for SharePoint based on lists, libraries, or external data

    Classic SharePoint Tools
    menu Forms for classic UI

    Forms for classic UI

    menu Lookup for classic UI

    Lookup for classic UI

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Helpdesk

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Documentation › Ticket search

Ticket search

Plumsail HelpDesk has a search function that allows users to quickly find relevant information and tickets within the helpdesk database.

To start the search, type your request in the search field:

Search field

HelpDesk will show all relevant tickets with some short information for each.

Search result

If you provide a Ticket ID and press Enter, you will be navigated to this ticket right away.

This is the information presented in the search result:

  • HelpDesk name at the top

  • Ticket title

  • Ticket ID

  • Status

  • Last modified date

  • People participating in the ticket - Requester, Assignee, CCs.

Search result fields

There are some options that should help to make the searching more effective.

HelpDesk sites

In case you have multiple HelpDesk sites, there is the option to specify which sites to use for the search request.

By default, the search includes all available HelpDesks within the SharePoint domain.

HelpDesk sites

Note

The search function works only for users with enough permissions to access the sites.

Last updated

You can define a specific time range for the search.

Last updated option

The Custom range feature allows you to define the beginning and ending dates for the search interval.

Click on the calendar buttons to select the dates.

Custom range

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