New features:
The configuration has been updated and the dependency on the ‘Custom script’ has been removed.
Fixed the assignment functionality.
New features:
Minor improvements to the knowledge base.
Added setting for matching by email reference.
Fixed format of field for canned responses.
Important
Contacts forms will be reset to default.
New features:
Added Assign Ticket action.
New features:
Added support for the ‘First Comment’ field for tickets.
Updated SetField action for lookup fields.
New features:
Now the link to the ticket is automatically added into merging messages.
Important
Contacts forms will be reset to default.
New features:
Added a progress bar for mailbox registration
Added Active field for contacts
We added a few new features to ticket merging:
Ability to search for ticket in addition to typing ticket ID.
Ability to copy fields from source ticket to target ticket.
Ability to add people from source ticket to Cc of a target ticket.
Important
If you have already installed Plumsail Forms package in your app catalog with version lower than 1.1.0.0, please update it.
Important
Tickets forms will be reset to default.
New features:
The ticket form is reimagined. Opening edit form is by default. Sending comments independently from updating properties. Independent scrolls from comments and properties. Many other improvements.
Important
If you already use Outlook mailboxes feature, re-grant permissions to your mailbox after the upgrade.
New features:
Ability to share links to modern settings forms.
Ability to manage Outlook mailboxes on the modern email settings page.
Ability to receive and send emals using outlook mailboxes.
Tickets top navigation improvements.
Simplified HelpDesk forms initialization.
New features:
New lightweight text editor for ticket replies.
Modern UI for the “Scheduler” page.
New features:
Modern UI for the “Ticket numbering” page.
Latest Plumsail Forms version support.
New features:
Modern UI for the “Appearance setting” page.
Ability to attach files to canned responses.
New features:
Modern UI for the “Power Automate & API” page.
Separate Modern UI localization from Classic UI.
New features:
Modern Settings page.
Modern Canned responses appearance.
Modern Email settings appearance.
Important
This is the major update. It may require manual actions. Follow this instruction to successfully update HelpDesk to the new version.
New features:
Tickets list is migrated to Modern UI
Ticket forms are migrated to Modern UI
Contacts list is migrated to Modern UI
Contact forms are migrated to Modern UI
Right and top navigation are migrated to Modern UI
HelpDesk now uses Plumsail Forms instead of Forms Designer for Modern forms customization.
New features:
Fixed translation issues in German and Czech.
Ability to display Plumsail Widget in Swedish.
New features:
Bug fix for deleted SLA task issue.
API settings page localization.
Other minor bug fixes.
New features:
Ability to display Plumsail Widget in Italian.
Notification about email issues.
New features:
Major stability improvements and optimizations.
Fix for the issue with slow comment creation.
Ability to view ticket field changes on the history tab.
New features:
Ability to configure displayed fields in tickets list in HelpDesk Widget.
New features:
REST API and Power Automate (Microsoft Flow) connector for integration with third-party applications and services.
New features:
Ability to customize widget forms using Plumsail Forms product.
New field in tickets list: Support channel.
New features:
“Assign to me” button that automatically assigns selected tickets to a current agent.
Canned responses.
Ability to change items in home page menu.
Other minor bug fixes.
Implemented a fallback mechanism for notification delivery when event receivers fail.
Other minor bug fixes.
New features:
The Service Level Agreement feature is implemented. You can define target time and actions to be executed on SLA fail for the following metrics: first reply, next reply, resolution time. Note that ticket status with internal name “Pending” will be used for SLA metrics calculations.
New features:
We added prevention of deletion for HelpDesk mailbox field in tickets list.
Requesters can now leave feedback and rate service on the tickets.
Other minor bugfixes and performance optimizations.
New features:
Major improvements in triggers and scheduler functionality and new user-friendly editor.
Ability to send emails, start workflows and set ticket fields in the scheduler.
Other minor bugfixes and performance optimizations.
New features:
Ticket resolution date and helpdesk mailbox fields are now visible.
We added prevention of deletion for mandatory fields in tickets list: Status, Body, Cc, Requester, Assigned to, Subject.
New features:
Most of the scripts are moved to CDN.
Fulltext search is configured for tickets and comments.
Improved ticket and contact forms, full support of standalone version of Forms Designer.
Now you can use standalone Forms Designer with most of its features to customize help desk forms for free. You need to install it from SharePoint store firstly. Embedded version has been excluded from installation.
Bugfix for 5000 contacts limit.
Cc from emails are now automatically added to corresponding tickets.
Other minor bugfixes and performance optimizations.
New features:
The widget for requesters is implemented. A requester can use it to communicate on tickets. It can be placed on any SharePoint site or even to an external site.
Two new fields to stay up-to-date — Last comment date and Last comment contact.
Fix for jQuery conflict in ticket body editor.
Other minor bugfixes.
New features:
“HelpDesk mailbox” column has been added to the tickets list. It stores mailbox address from which the original e-mail message was forwarded.
New features:
Bugfix for broken SharePoint URLs in e-mail notifications.
Other minor bug fixes.
New features:
New rich text editor for comments.
Ability to paste pictures to text editor.
Ability to upload pictures with drag and drop.
Guided tour to users on first entrance.
Getting started video and quick tips in knowledge base.
Automatic creation of contact on user first visit
Triggers UI bug fixes.
Incorrect theme color bug fix.
Other minor bug fixes.
New features:
Possibility to rollback forms.
Individual signature for agent message.
Localizable ticket statuses.
New trigger engine with friendly and flexible interface.
HelpDesk uninstall page.
HelpDesk update page.