Version history

Version 1.3.3

New features:

  • The Service Level Agreement feature is implemented. You can define target time and actions to be executed on SLA fail for the following metrics: first reply, next reply, resolution time. Note that ticket status with internal name "Pending" will be used for SLA metrics calculations.

Version 1.3.2

New features:

Version 1.3.1

New features:

  • We added prevention of deletion for HelpDesk mailbox field in tickets list.
  • Requesters can now leave feedback and rate service on the tickets.
  • Other minor bugfixes and performance optimizations.

Version 1.3.0

New features:

  • Major improvements in triggers and scheduler functionality and new user-friendly editor.
  • Ability to send emails, start workflows and set ticket fields in the scheduler.
  • Other minor bugfixes and performance optimizations.

Version 1.2.13

New features:

  • Ticket resolution date and helpdesk mailbox fields are now visible.
  • We added prevention of deletion for mandatory fields in tickets list: Status, Body, Cc, Requester, Assigned to, Subject.

Version 1.2.12

New features:

  • Most of the scripts are moved to CDN.
  • Fulltext search is configured for tickets and comments.
  • Improved ticket and contact forms, full support of standalone verion of Forms Designer.
  • Now you can use standalone Forms Designer with most of its features to customize help desk forms for free. You need to install it from SharePoint store firstly. Embedded version has been excluded from installation.
  • Bugfix for 5000 contacts limit.
  • Cc from emails are now automatically added to corresponding tickets.
  • Other minor bugfixes and perfomance optimizations.

Version 1.2.11

New features:

Version 1.2.10

New features:

  • The widget for requesters is implemented. A requester can use it to communicate on tickets. It can be placed on any SharePoint site or even to an external site.
  • Two new fields to stay up-to-date — Last comment date and Last comment contact.
  • Fix for jQuery conflict in ticket body editor.
  • Other minor bugfixes.

Version 1.2.9

New features:

  • "HelpDesk mailbox" column has been added to the tickets list. It stores mailbox address from which the original e-mail message was forwarded.

Version 1.2.8

New features:

  • Bugfix for broken SharePoint URLs in e-mail notifications.
  • Other minor bug fixes.

Version 1.2.7

New features:

  • New rich text editor for comments.
  • Ability to paste pictures to text editor.
  • Ability to upload pictures with drag and drop.
  • Guided tour to users on first entrance.
  • Getting started video and quick tips in knowlege base.
  • Automatic creation of contact on user first visit
  • Triggers UI bug fixes.
  • Incorrect theme color bug fix.
  • Other minor bug fixes.

Version 1.2.6

New features:

Version 1.0

  • Assign tickets to agents or group of agents.
  • Instant appearance of all e-mail messages in help desk
  • Filtering tickets with own views.
  • Reports section.
  • Workflow scheduler and triggers.
  • Knowledge base.