Runs history
Every time a process runs, this information is recorded and stored in the Runs history.
View run details
Runs history of a process shows:
start time,
duration,
result status (Succeeded or Failed).
You can check a particular run by clicking on it. On this page, you’ll see all the steps displayed in chronological order.
This view is especially useful if a process has failed. You can identify the exact step where the failure occurred and review the error details to understand the cause.
Hint
See ready-to-use Processes examples for common automation scenarios.
Payload and result
For each run, you can access both the input data (payload) and the generated output (result).
These files help you review the process, verify the data used, and identify issues.
Download payload
The payload is the data sent to the template when the process starts. It shows the exact input the process received and is used for reviewing values, validating automation, and diagnosing issues.
To download the payload, click to download data sent to template.
Download result
The result is the document generated by the process. It helps to verify the final output and analyze how the process handled the input data.
To download the result, click to download result document.
Note
When contacting customer support, you can attach the payload and result files to help us investigate the issue more accurately.
Troubleshoot failed runs
Runs history helps you understand which errors occurred during process execution and what caused them. By reviewing failed runs, you can debug your processes and improve their reliability.
Common cases
For correct process execution, make sure that:
input data is clear and structured,
delivery services are properly connected,
the process configuration is correct.
Check out the following examples.
Mismatching field types
Template |
Error message |
Comments |
|---|---|---|
|
Error during process start:
"Image relationship not found"
|
Engine could not find the linked slide or image in the PowerPoint template. Often occurs when inserting an image via Alt-text with an incorrect token. Indicates that the PPTX/template structure references a resource missing in the document. |
Insufficient rights on delivery
Template |
Error message |
Comments |
|---|---|---|
|
Gmail delivery error: Error:"invalid_grant",
Description:"Token has been expired or revoked.", Uri:""
|
Plumsail Documents lacking permissions to send messages on behalf of the mail service. |