Subscriptions¶
Email notifications¶
On a subscription page of the Plumsail account, switch the notifications toggle to change the preference. It will send messages to the account’s email when you spent:
70% of monthly documents,
90% of monthly documents,
all monthly documents and started using additional ones,
all available documents.
Please make sure that they don’t get to your spam folder.
How to upgrade to higher plan or renew subscription¶
Drop us a message at sales@plumsail.com and our team will assist you to upgrade or renew your subscription.
How to get additional documents¶
On the subscription page, click Get more documents to purchase additional ones. They are not reset monthly, remain constant and will be used only after spending all the monthly ones. You can accumulate and use them only when you need it.
How to manage billing¶
On the subscription page, click Billing to sign into a 2Checkout shopper account. 2Checkout is a payment processor of our store. In the account, you can manage the subscription as well and get access to financial information and managing expiration notifications.
You will need to enter either an order reference or the email which you used when purchased Documents. It may not match with the Plumsail account email.
On the myAccount tab, you will find the list of the recent orders. You can display all of them or view details and request a refund of a certain one.
On the Order Lookup tab, you can seek orders by their numbers or the credit card if it was used.
On the My Products tab, you will find the list of subscriptions with detailed information on them. Here, you can:
renew or upgrade a subscription,
enable or disable automatic billing,
change a payment method for a certain subscription,
enable or disable expiration notification.
