SharePoint HelpDesk

Make your customers happy with quick and efficient support!
Office 365 and SharePoint 2013 / 2016 including Foundation.

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Interface tailored for efficiency, no clutter

Stay informed about new
and updated tickets
Use the familiar ribbon
to work with tickets
Filter tickets with the pre-defined
views or your own ones
Switch between HelpDesk modules
with the global navigation
Get updated about overdue tickets

All important information on a single page

Keep track
of the ticket’s updates
Interact directly with your customer and keep the discussion in one place
Click the request’s name to view their profile and last mesages
Assign tickets to individuals
or groups
Classify tickets

Help desk widget to provide support on public sites

A tool for requesters to submit tickets on external sites. Attachments and mobile-friendly view are available.

Get insight into the performance of your support team with reports

E-mail messages from your customers instantly appear in HelpDesk

Automate repeating tasks using triggers and schedules.

Send notifications, change fields in your tickets and do other things automatically with workflows which can be triggered with events and conditions or scheduled to run at particular times.

Customize and extend HelpDesk

Customize forms…

Message templates…

Workflows…

Reports (?)

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