Help Desk with streamlined and clutter-free interface
Stay informed about new
and updated ticketsUse the familiar SharePoint
menus to work with ticketsFilter tickets with pre-defined
views or create your ownSwitch between HelpDesk modules
with global navigationGet updated about overdue tickets
All key ticketing system information on one page
Keep track of the ticket’s updates
Interact directly with your customer and keep the discussion in one place
Click the request’s name to view their profile and last messages
Assign tickets to individuals or groups
Classify tickets
Help desk widget to provide support on public sites
With the Help Desk widget, your requesters can easily submit tickets on external sites. Attachments and a mobile-friendly view are available.
Track support team performance with SharePoint Help Desk reports
E-mail messages from your customers instantly appear in SharePoint HelpDesk
Automate repeating tasks in your helpdesk with triggers and schedules
Customize and extend HelpDesk
What people say about HelpDesk
Support Manager at ADSOTECH
Very good solution for IT support and ticket management
Setup was easy and fast. Price is also reasonable. We are happy with the product, and the prompt and quick support from Plumsail, when needed. Also, it seems the product is actively developed and improved. We can recommend Plumsail Helpdesk.
Chief Executive Officer at E lex Ratio
Perfect Solution
What a great solution to keeping helpdesk within your own organization. The set up is 0 fuss - put in a site collection admin's details and the installer does the rest. Once up and running distribute the new email and you are done. HIGHLY recommend
Systems Administrator II at Community Health Accreditation Program
Simple and with great support
This system is great. The price is reasonable, the application itself is simple and straightforward and the support is stellar. If you need a reasonably priced, simple helpdesk system in SharePoint, this is it.
Manager of Information Technology at Swagelok Penn
Great alternative to pricier options
It's exactly what I would have built if I built it myself, but it arrives ready to go. In fact, I was able to have our internal demo set up and running in less than 10 minutes. Our installation with another product took a dozen hours spread out over weeks while waiting for answers from our parent company.
Digital Accounts Coordinator at The Day Publishing Company
Great for assigning and keeping track work
I like how I can assign tickets to users, and that I am able to add tags. This way, later if I am looking for something, I can search by assignee, or with my tags on the ticket.
Police Officer at Nassau County Police Department
Easy to keep tracks of tickets
All open tickets can be viewed and accessed easily. Allows for easy tracking. Plumsail HelpDesk helps me to manage all of my office technical issue tickets in one place. It makes me more organized and helps me keep track of all tickets.
IT Manager at GM International srl
Very good value for the price
Very good integration with SharePoint and 365 automation tools, it provides all the most useful features a ticket management tool must have. Very good and friendly support team.
