Interface tailored for efficiency, no clutter
Use familiar ribbon to work with tickets Filter tickets with pre-defined or own views Stay informed about new and updated tickets Get updated about overdue tickets Switch between helpdesk modules via global navbar
Use the habitual ribbon to work with tickets Filter tickets with the pre-defined views or your own ones Stay informed about new and updated tickets Get updated about overdue tickets Switch between HelpDesk modules with the global navigation
All important information on a single page
Click the requester’s name to view their profile and recent tickets Assign tickets to individuals or groups Classify tickets Interact directly with your customer and keep the discussion in one place Keep track of ticket updates
Click the request’s name to view their profile and last messages Assign tickets to individuals or groups Classify tickets Interact directly with your customer and keep the discussion in one place Keep track of the ticket’s updates
Help desk widget to provide support on public sites
A tool for requesters to submit tickets on external sites. Attachments and mobile-friendly view are available.
A tool for requesters to submit tickets on external sites. Attachments and mobile-friendly view are available.
Get insight into the performance of your support team with reports
E-mail messages from your customers instantly appear in HelpDesk
Automate repeating tasks using triggers and schedules.
Send notifications, change fields in your tickets and do other things automatically with workflows which can be triggered with events and conditions or scheduled to run at particular times.
Send notifications, change fields in your tickets and do other things automatically with workflows which can be triggered with events and conditions or scheduled to run at particular times.
Customize and extend HelpDesk
Customize forms…
message templates…
workflows…
reports (?)