
Interface tailored for efficiency, no clutter
-
Stay informed about new
and updated tickets -
Use the familiar SharePoint
menus to work with tickets -
Filter tickets with the pre-defined
views or your own ones -
Switch between HelpDesk modules
with the global navigation -
Get updated about overdue tickets






All important information on a single page
-
Keep track
of the ticket’s updates -
Interact directly with your customer and keep the discussion in one place
-
Click the request’s name to view their profile and last mesages
-
Assign tickets to individuals
or groups -
Classify tickets






Help desk widget to provide support on public sites
A tool for requesters to submit tickets on external sites. Attachments and mobile-friendly view are available.

Get insight into the performance of your support team with reports

E-mail messages from your customers instantly appear in HelpDesk


Automate repeating tasks using triggers and schedules

Customize and extend HelpDesk