SharePoint HelpDesk

Make your customers happy with quick and efficient support!
Office 365 and SharePoint 2013 / 2016 including Foundation.

Interface tailored for efficiency, no clutter
  • Stay informed about new
    and updated tickets
  • Use the familiar ribbon
    to work with tickets
  • Filter tickets with the pre-defined
    views or your own ones
  • Switch between HelpDesk modules
    with the global navigation
  • Get updated about overdue tickets
All important information on a single page
  • Keep track
    of the ticket’s updates
  • Interact directly with your customer and keep the discussion in one place
  • Click the request’s name to view their profile and last mesages
  • Assign tickets to individuals
    or groups
  • Classify tickets
Help desk widget to provide support on public sites
A tool for requesters to submit tickets on external sites. Attachments and mobile-friendly view are available.
Get insight into the performance of your support team with reports
E-mail messages from your customers instantly appear in HelpDesk
Automate repeating tasks using triggers and schedules.
Send notifications, change fields in your tickets and do other things automatically with workflows which can be triggered with events and conditions or scheduled to run at particular times.
Customize and extend HelpDesk
Customize forms…
Message templates…
Workflows…
Reports (?)