Plumsail HelpDesk

for Microsoft 365, SharePoint Online and On-Premises.

Interface tailored for efficiency, no clutter
  • Stay informed about new
    and updated tickets
  • Use the familiar SharePoint
    menus to work with tickets
  • Filter tickets with the pre-defined
    views or your own ones
  • Switch between HelpDesk modules
    with the global navigation
  • Get updated about overdue tickets
All important information on a single page
  • Keep track
    of the ticket’s updates
  • Interact directly with your customer and keep the discussion in one place
  • Click the request’s name to view their profile and last mesages
  • Assign tickets to individuals
    or groups
  • Classify tickets
Help desk widget to provide support on public sites
A tool for requesters to submit tickets on external sites. Attachments and mobile-friendly view are available.
Get insight into the performance of your support team with reports
E-mail messages from your customers instantly appear in HelpDesk
Automate repeating tasks using triggers and schedules
Customize and extend HelpDesk