Interface tailored for efficiency, no clutter
Stay informed about new
and updated ticketsUse the familiar SharePoint
menus to work with ticketsFilter tickets with the pre-defined
views or your own onesSwitch between HelpDesk modules
with the global navigationGet updated about overdue tickets
All important information on a single page
Keep track of the ticket’s updates
Interact directly with your customer and keep the discussion in one place
Click the request’s name to view their profile and last messages
Assign tickets to individuals or groups
Classify tickets
Help desk widget to provide support on public sites
A tool for requesters to submit tickets on external sites. Attachments and mobile-friendly view are available.
Get insight into the performance of your support team with reports
E-mail messages from your customers instantly appear in HelpDesk
Automate repeating tasks using triggers and schedules
