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Microsoft 365 & SharePoint Tools
Classic SharePoint Tools

Plumsail HelpDesk

A ticketing system for SharePoint Online in Microsoft 365.

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Help Desk with streamlined and clutter-free interface

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  • Stay informed about new
    and updated tickets

  • Use the familiar SharePoint
    menus to work with tickets

  • Filter tickets with pre-defined
    views or create your own

  • Switch between HelpDesk modules
    with global navigation

  • Get updated about overdue tickets

All key ticketing system information on one page

  • Keep track of the ticket’s updates

  • Interact directly with your customer and keep the discussion in one place

  • Click the request’s name to view their profile and last messages

  • Assign tickets to individuals or groups

  • Classify tickets

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Help desk widget to provide support on public sites

With the Help Desk widget, your requesters can easily submit tickets on external sites. Attachments and a mobile-friendly view are available.

Track support team performance with SharePoint Help Desk reports

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E-mail messages from your customers instantly appear in SharePoint HelpDesk

Automate repeating tasks in your helpdesk with triggers and schedules

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Customize and extend HelpDesk

What people say about HelpDesk

Give it a try

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