logo
Documents & Forms
Microsoft 365 & SharePoint Tools
Classic SharePoint Tools

Plumsail HelpDesk

for Microsoft 365, SharePoint Online and On-Premises.

decorative
decorative

Interface tailored for efficiency, no clutter

main
part of main page
part of main page
part of main page
part of main page
part of main page
  • Stay informed about new
    and updated tickets

  • Use the familiar SharePoint
    menus to work with tickets

  • Filter tickets with the pre-defined
    views or your own ones

  • Switch between HelpDesk modules
    with the global navigation

  • Get updated about overdue tickets

All important information on a single page

  • Keep track of the ticket’s updates

  • Interact directly with your customer and keep the discussion in one place

  • Click the request’s name to view their profile and last messages

  • Assign tickets to individuals or groups

  • Classify tickets

main
part of main page
part of main page
part of main page
part of main page
part of main page
product-3

Help desk widget to provide support on public sites

A tool for requesters to submit tickets on external sites. Attachments and mobile-friendly view are available.

Get insight into the performance of your support team with reports

product-4
product-5-1product-5-2

E-mail messages from your customers instantly appear in HelpDesk

Automate repeating tasks using triggers and schedules

product-6

Customize and extend HelpDesk