Thu, Jul 28, 2016
This article will describe how to create a new chart for help desk reports. Creating a chart is still one of the best ways to present information in a clear manner. So, colorful and informative chart worth a thousand words and sheets with numbers. In Plumsail HelpDesk for SharePoint 2013 and Office 365, you can create a chart with the help of Dashboard Designer. Here is step-by-step instruction how to do that.
Mon, Jul 25, 2016
Todays tip will describe how to export tickets to Exсel in Plumsail HelpDesk for SharePoint 2013 and Office 365. Even though you can create different custom views in Plumsail HelpDesk to perform data analysis, you can always build your own analytics and reports in Excel in a more common way.