Mon, Aug 15, 2016
In that tip, I will show you how to start a workflow with a trigger in Plumsail HelpDesk for SharePoint 2013 and Office 365. Usually, workflows are used to avoid routine work and make a company more productive. For example, workflows can check any updates in one data source and, according to them, update another data source.
Thu, Aug 4, 2016
This tip will show you how to automatically assign a ticket to a specific person in Plumsail HelpDesk for SharePoint 2013 and Office 365. Auto assigning to an agent can be a useful tool for faster response on the most important cases. Let’s get into the nitty gritty of how we can do it.