• Major improvements in Plumsail HelpDesk Apr 25, 2017 - We have been working untiringly on some major updates in Plumsail HelpDesk and we think that you will love it! So, what’s new? New triggers and schedulerWe pretty much rebuilt our triggers from scratch and now they are even faster and user-friendly. It applies to the scheduler as well. Now you can send emails, start workflows and set ticket …
  • How to configure notifications about new tickets in Microsoft Teams and Slack Apr 14, 2017 - Services like Slack and Microsoft Teams dramatically changed the way teams are communicating. To make your work even faster and efficient, you can configure notifications about new tickets from Plumsail HelpDesk for Microsoft Teams and Slack. So, every time a new ticket comes to your HelpDesk, you will get a nice reminder about it …