Tue, Dec 6, 2016
Today we are announcing a new version of Plumsail HelpDesk for Office 365. Of course, there are bugfixes but a really exciting thing about this release is a web widget for external users! What is it?
Tue, Nov 22, 2016
Since now you can connect SharePoint to a lot of external services, so you can do with Plumsail HelpDesk for Sharepoint 2013/2016 and Office 365. Let’s connect HelpDesk to Twilio. In this use case, an agent will get SMS every time when a ticket has been assigned to him or her.