Quick tip: How to start a workflow with a trigger in SharePoint help desk
Mon, Aug 15, 2016

In that tip, I will show you how to start a workflow with a trigger in Plumsail HelpDesk for SharePoint 2013 and Office 365. Usually, workflows are used to avoid routine work and make a company more productive. For example, workflows can check any updates in one data source and, according to them, update another data source.

Quick tip: How to automatically assign a ticket to specific person
Thu, Aug 4, 2016

This tip will show you how to automatically assign a ticket to a specific person in Plumsail HelpDesk for SharePoint 2013 and Office 365. Auto assigning to an agent can be a useful tool for faster response on the most important cases. Let’s get into the nitty gritty of how we can do it.