Native SharePoint ticketing in under 15 min
Native SharePoint ticketing in < 15 min
Plumsail HelpDesk isn’t just integrated with SharePoint—it’s built for it. Set up takes less than 15 minutes, and you can manage tickets directly within SharePoint using your Microsoft account and familiar built-in menus.
Setting up the foundation for these HelpDesks was easy—thanks to the Plumsail HelpDesk installer, it only took a few clicks.
All ticketing details in one place
All your ticket details in one place—updates, customer messages, assignments, and more. Stay organized and respond quickly without jumping between tabs. Customize the ticket form to fit your needs even better.
HelpDesk widget for SharePoint & public sites
Let requesters submit and track tickets on SharePoint or public sites with the HelpDesk widget. It supports attachments and works great on mobile.
Ticketing from email and third-party apps
With Microsoft Outlook and custom SMTP support, emails from your customers instantly create tickets in SharePoint HelpDesk. Use Power Automate to create tickets from other systems.
My colleagues can be anywhere and either submit a ticket via the widget or send an e-mail direct to HelpDesk to create a ticket. It just works!
HelpDesk knowledge base and canned responses
Reduce resolution time with the knowledge base that helps agents quickly find answers and troubleshooting steps. With canned responses, agents can respond to frequent inquiries by using pre-defined templates.
AI assistant powered by Microsoft Copilot
Integrate an AI assistant powered by Microsoft Copilot to help support agents find answers faster or analyze HelpDesk data for you.
Reports on customer satisfaction and team performance
Track customer satisfaction and team performance with HelpDesk reports. Create charts based on tickets, requesters, and agents to analyze productivity and HelpDesk usage. Get insights to improve efficiency and performance.
Automation and SLA
Automate your HelpDesk with triggers for events like notifications, ticket classification, automatic assignment, and more. Customize SLA rules to suit your needs and keep customers informed about expected response times.
As a result, response times to customer queries have significantly improved, and service quality has been elevated.
Extend and Customize
Plumsail HelpDesk adds to SharePoint’s flexibility, allowing you to build on it and customize as you grow.
Safe and secure HelpDesk
We take security very seriously. HelpDesk data is encrypted both in transit and at rest, with access carefully managed through customizable permissions. All the systems are regularly tested to meet the highest security standards.
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Join companies using SharePoint HelpDesk
Support Manager at ADSOTECH
Very good solution for IT support and ticket management
Setup was easy and fast. Price is also reasonable. We are happy with the product, and the prompt and quick support from Plumsail, when needed. Also, it seems the product is actively developed and improved. We can recommend Plumsail Helpdesk.
Chief Executive Officer at E lex Ratio
Perfect Solution
What a great solution to keeping helpdesk within your own organization. The set up is 0 fuss - put in a site collection admin's details and the installer does the rest. Once up and running distribute the new email and you are done. HIGHLY recommend
Systems Administrator II at Community Health Accreditation Program
Simple and with great support
This system is great. The price is reasonable, the application itself is simple and straightforward and the support is stellar. If you need a reasonably priced, simple helpdesk system in SharePoint, this is it.
Manager of Information Technology at Swagelok Penn
Great alternative to pricier options
It's exactly what I would have built if I built it myself, but it arrives ready to go. In fact, I was able to have our internal demo set up and running in less than 10 minutes. Our installation with another product took a dozen hours spread out over weeks while waiting for answers from our parent company.
IT Manager at Norsk Landbruksrådgiving
HelpDesk for internal support
Plumsail Helpdesk is used by all employees, and this is a significant improvement to how we manage tasks related to support.
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Anette Schachtner-Löhn
Marketing Lead at advantegy GmbH
Powerful and Flexible
Plumsail HelpDesk for SharePoint Online is a powerful and flexible tool that meets highest expectations.
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Digital Accounts Coordinator at The Day Publishing Company
Great for assigning and keeping track work
I like how I can assign tickets to users, and that I am able to add tags. This way, later if I am looking for something, I can search by assignee, or with my tags on the ticket.
Police Officer at Nassau County Police Department
Easy to keep tracks of tickets
All open tickets can be viewed and accessed easily. Allows for easy tracking. Plumsail HelpDesk helps me to manage all of my office technical issue tickets in one place. It makes me more organized and helps me keep track of all tickets.
IT Manager at GM International srl
Very good value for the price
Very good integration with SharePoint and 365 automation tools, it provides all the most useful features a ticket management tool must have. Very good and friendly support team.
