Getting Started

  • HelpDesk Installation
  • Quick HelpDesk configuration
  • License Installation
  • YouTube Channel
  • Community forum

Configuration guide

  • Email settings
  • Triggers — Helpdesk On-Premises
  • Web widget
  • Customize forms
  • Scheduling of tasks and reminders
  • SLA policy
  • Localization
  • Appearance settings
  • Color theme
  • Statuses customization
  • Reports customization
  • How to change home page
  • Upgrade HelpDesk
  • Uninstall HelpDesk

User guide

  • Home
  • Ticket management
  • Knowledge base
  • All tickets
  • Contacts
  • Reports
  • Ticket merging
  • Ticket splitting

General

  • Version history
  • Licensing details
  • Support plans

How to

  • Email notifications
  • Automations
  • SLA
  • Ticket management
  • Custom forms, charts and views
  • Advanced
    • Asset management
    • Track time spent to solve the ticket
    • Find the internal name of SharePoint column
    • Restrict requesters to see only tickets created by them
Documentation › Advanced

Advanced

  • Asset management
  • Track time spent to solve the ticket
  • Find the internal name of SharePoint column
  • Restrict requesters to see only tickets created by them