Getting Started
HelpDesk Installation
Quick HelpDesk configuration
License Installation
YouTube Channel
Community forum
Configuration guide
Email settings
Triggers — Helpdesk On-Premises
Web widget
Customize forms
Scheduling of tasks and reminders
SLA policy
Localization
Appearance settings
Color theme
Statuses customization
Reports customization
How to change home page
Upgrade HelpDesk
Uninstall HelpDesk
User guide
Home
Ticket management
Knowledge base
All tickets
Contacts
Reports
Ticket merging
Ticket splitting
General
Version history
Licensing details
Support plans
How to
Email notifications
Automations
SLA
Escalate ticket if an agent didn’t reply in time
Notify agent or manager when SLA is failed
Create cascading SLAs
Ticket management
Custom forms, charts and views
Advanced
Documentation
›
SLA
SLA
Escalate ticket if an agent didn’t reply in time
Notify agent or manager when SLA is failed
Create cascading SLAs