License Installation

  1. Buy Plumsail HelpDesk license for each web front-end server.

  2. Download HelpDesk Server ID Generator. You can find download link in the e-mail message with order number from our online store. Run it on all WFE-servers of your farm.

  3. Copy generated keys and send them to Specify your WFE server names and the order number in the email message.

  4. We will generate licenses for you and will send them to your e-mail within one day.

  5. Place received *.license files in the root folder of all SharePoint web-applications on WFE-servers according to generated keys. If you use port 80 it is usually here: c:/inetpub/wwwroot/wss/VirtualDirectories/80/.