Version history

Version 1.3.13

New features:

– Support of recent Microsoft update by forms.

Version 1.3.12

New features:

– Various fixes.

Version 1.3.11

New features:

– Fixed search in Requester and Cc field.

Version 1.3.10

New features:

  • Login auth in IMAP and SMTP.

Version 1.3.9

New features:

  • Added support of anonymous SMTP

Version 1.3.8

New features:

  • Czech and Norwegian languages support.

  • Minor bugfixes.

Version 1.3.7

New features:

  • Fixed autocomplete in Assigned to field.

  • Other minor bugfixes.

Version 1.3.6

New features:

  • Datetime picker visibility fixed.

  • Other minor styling fixes.

Version 1.3.5

New features:

  • Major improvements in triggers and scheduler functionality and new user-friendly editor.

  • Ability to send emails, start workflows and set ticket fields in the scheduler.

  • The Service Level Agreement feature is implemented. You can define target time and actions to be executed on SLA fail for the following metrics: first reply, next reply, resolution time. Note that ticket status with internal name “Pending” will be used for SLA metrics calculations.

  • The widget for requesters is implemented. A requester can use it to communicate on tickets. It can be placed on any SharePoint site, requester doesn’t need access to HelpDesk site.

  • Fulltext search is configured for tickets and comments.

  • Ticket splitting.

  • Ticket merging.

  • Cc from emails are now automatically added to corresponding tickets.

  • Improved ticket and contact forms

  • Two new fields to stay up-to-date — Last comment date and Last comment contact.

  • Most of the scripts are moved to layouts folder.

  • Fix for jQuery conflict in ticket body editor.

  • German and Dutch language support.

  • Other bugfixes and perfomance optimizations.

Version 1.2.9

New features:

  • “HelpDesk mailbox” column has been added to the tickets list. It stores mailbox address from which the original e-mail message was forwarded.

  • Bug fixes.

Version 1.2.8

New features:

  • Bug fixes.

  • Support of SharePoint 2016.

  • Support of SharePoint 2013 Foundation.

Version 1.2.7

New features:

  • New rich text editor for comments.

  • Ability to paste pictures to text editor.

  • Ability to upload pictures with drag and drop.

  • Guided tour to users on first entrance.

  • Getting started video and quick tips in knowlege base.

  • Automatic creation of contact on user first visit

  • Triggers UI bug fixes.

  • Incorrect theme color bug fix.

  • Other minor bug fixes.

Version 1.2.6

New features:

Version 1.0

  • Assign tickets to agents or group of agents.

  • Instant appearance of all e-mail messages in help desk

  • Filtering tickets with own views.

  • Reports section.

  • Workflow scheduler and triggers.

  • Knowledge base.