New features:
Major improvements in triggers and scheduler functionality and new user-friendly editor.
Ability to send emails, start workflows and set ticket fields in the scheduler.
The Service Level Agreement feature is implemented. You can define target time and actions to be executed on SLA fail for the following metrics: first reply, next reply, resolution time. Note that ticket status with internal name “Pending” will be used for SLA metrics calculations.
The widget for requesters is implemented. A requester can use it to communicate on tickets. It can be placed on any SharePoint site, requester doesn’t need access to HelpDesk site.
Fulltext search is configured for tickets and comments.
Cc from emails are now automatically added to corresponding tickets.
Improved ticket and contact forms
Two new fields to stay up-to-date — Last comment date and Last comment contact.
Most of the scripts are moved to layouts folder.
Fix for jQuery conflict in ticket body editor.
German and Dutch language support.
Other bugfixes and perfomance optimizations.
New features:
“HelpDesk mailbox” column has been added to the tickets list. It stores mailbox address from which the original e-mail message was forwarded.
Bug fixes.
New features:
Bug fixes.
Support of SharePoint 2016.
Support of SharePoint 2013 Foundation.
New features:
New rich text editor for comments.
Ability to paste pictures to text editor.
Ability to upload pictures with drag and drop.
Guided tour to users on first entrance.
Getting started video and quick tips in knowlege base.
Automatic creation of contact on user first visit
Triggers UI bug fixes.
Incorrect theme color bug fix.
Other minor bug fixes.
New features:
Possibility to rollback forms.
Individual signature for agent message.
Localizable ticket statuses.
New trigger engine with friendly and flexible interface.
HelpDesk uninstall page.
HelpDesk update page.