Version history

Version 1.3.10

New features:

– Fixed search in Requester and Cc field.

Version 1.3.10

New features:

  • Login auth in IMAP and SMTP.

Version 1.3.9

New features:

  • Added support of anonymous SMTP

Version 1.3.8

New features:

  • Czech and Norwegian languages support.
  • Minor bugfixes.

Version 1.3.7

New features:

  • Fixed autocomplete in Assigned to field.
  • Other minor bugfixes.

Version 1.3.6

New features:

  • Datetime picker visibility fixed.
  • Other minor styling fixes.

Version 1.3.5

New features:

  • Major improvements in triggers and scheduler functionality and new user-friendly editor.
  • Ability to send emails, start workflows and set ticket fields in the scheduler.
  • The Service Level Agreement feature is implemented. You can define target time and actions to be executed on SLA fail for the following metrics: first reply, next reply, resolution time. Note that ticket status with internal name "Pending" will be used for SLA metrics calculations.
  • The widget for requesters is implemented. A requester can use it to communicate on tickets. It can be placed on any SharePoint site, requester doesn't need access to HelpDesk site.
  • Fulltext search is configured for tickets and comments.
  • Ticket splitting.
  • Ticket merging.
  • Cc from emails are now automatically added to corresponding tickets.
  • Improved ticket and contact forms
  • Two new fields to stay up-to-date — Last comment date and Last comment contact.
  • Most of the scripts are moved to layouts folder.
  • Fix for jQuery conflict in ticket body editor.
  • German and Dutch language support.
  • Other bugfixes and perfomance optimizations.

Version 1.2.9

New features:

  • "HelpDesk mailbox" column has been added to the tickets list. It stores mailbox address from which the original e-mail message was forwarded.
  • Bug fixes.

Version 1.2.8

New features:

  • Bug fixes.
  • Support of SharePoint 2016.
  • Support of SharePoint 2013 Foundation.

Version 1.2.7

New features:

  • New rich text editor for comments.
  • Ability to paste pictures to text editor.
  • Ability to upload pictures with drag and drop.
  • Guided tour to users on first entrance.
  • Getting started video and quick tips in knowlege base.
  • Automatic creation of contact on user first visit
  • Triggers UI bug fixes.
  • Incorrect theme color bug fix.
  • Other minor bug fixes.

Version 1.2.6

New features:

Version 1.0

  • Assign tickets to agents or group of agents.
  • Instant appearance of all e-mail messages in help desk
  • Filtering tickets with own views.
  • Reports section.
  • Workflow scheduler and triggers.
  • Knowledge base.