Web widget

Known issues

The latest version of Google Chrome browser doesn't support embedding scripts with Script Editor Web Part. Please use different browsers like Microsoft Edge or Mozilla Firefox.

Note

You need to turn off MDS feature for a widget to work properly.

HelpDesk Widet is a tool for requesters allowing them to review their tickets, add comments and attachments. It can be embedded in a SharePoint site other than a site where your HelpDesk is installed, so requesters will not have access to all tickets in your help desk.

Here is 'My tickets' view looks like for end-users:

HelpDesk Widget

Adding widget to SharePoint site

Navigate to e-mail settings using navbar.

E-mail settings

Then click “Widgets” tab.

Widget Tab

Here you can create a new widget configuration for your page by choosing 'New item' and edit any existing configurations by clicking 'Edit'. Note that editing of widget configuration is employing to every existing widget with this configuration.

Create a new item

Provide a title for a widget configuration and choose how many tickets will be displayed on the page. If you are creating a widget for external site, you can choose allow or not user's registration. Registrated users have ability to review their tickets.

Widget settings

After saving this configuration, HTML code will be generated and you need to copy it.

Generated HTML code

Navigate to a page where you'd like to place a widget and click ‘Edit’ on the site ribbon menu.

Adding a widget to your site

Choose the place where the app will be shown and click ‘Insert’ tab. Here you need to choose ‘Embed code’ option and just paste HTML code which you copied before in the pop-up window. Finish with clicking ‘Save’ on the ribbon.

Inserting a widget