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Mar 28, 2019
Custom ticket numbering, Italian and French localizations in HelpDesk for Office 365
Anna Dorokhova
Anna Dorokhova
Customer Support Engineer

We’re glad to introduce you a new version of Plumsail HelpDesk that includes custom numbering for tickets and Italian and French languages for the user interface.

Custom ticket numbering

Sometimes it can be useful to make custom numbering. For example, to distinguish tickets from a different help desk, or to include additional information to the ticket number (date, time, department name).

Now, you can configure tickets numbering.

Formula customization

By default, the formula is {{IDCounter}}, so tickets are numbered as "1", "2" etc.

1

Now, you can add other symbols into the formula and optional {{CurrentDate}} token to show a current date/time or a part of it.

For example, if you modify the formula in the following way:

2

The ticket numbering will be customized like this:

3

Reset tickets counter

Apart from that, you can reset IDCounter value using the Reset IDCounter button. For example, it may be useful if you are moving from test to production use.

4

You can find more information on custom tickets numbering and counter resetting in the documentation.

Italian and French versions

Now, Plumsail HelpDesk and HelpDesk Widget are available in Italian and French. The languages are available for new installations.

If you like to keep the information you have in your current help desk instance, you should create a new instance in the required language and migrate the data and settings from your current instance to the new one.

Please, see this article for more information on localization.

Upgrade HelpDesk for Office 365

To update your help desk instance, please, navigate to the SettingsAbout page and click the Update button.

Download Plumsail HelpDesk now

Plumsail HelpDesk is easy to install and easy to use. Download and install our trial. It will not take a lot of time.

If you have any questions, let us know in our community!

Note: The post has been originally published at Medium:
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