Occupational therapists at Laneway OT automated their assessment forms and therapy reports using Plumsail Forms and Documents. This article is based on the information they kindly shared with us.
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In addition to the article, watch the interview with Erina Tan from Laneway OT on our YouTube channel:
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As occupational therapists, everything we do centres around our relationship with our clients and the people in their support networks. We take pride in our work and are known for our comprehensive assessments and highly detailed reports.
Taking weeks to issue reports was putting strain on our relationships with our clients and was costing us repeat referrals. We knew that rushing service provision would only result in errors and more damage to our reputation, but we didn’t have a workable plan for how to improve our report turn around time.
As business owner, everything I do centres around relationship with staff. Practitioners were frustrated with having to format fonts in Word after copying and pasting blocks of template texts into client reports. Admin staff were spending hours filling in Word documents, then printing, signing, scanning, uploading and either emailing the digital file, or posting the paper copy to clients so they could sign.
Only to get files returned in the post that needed scanning, uploading, then emailing to the necessary stakeholders, before shredding the paper copy. I felt like I was spending hours training staff to complete laborious processes and felt guilty about all the wasted paper.
We had everything on paper and so we were contributing to the environmental crisis, I would say, where all of our forms were on paper. The forms were all being sent out manually, or emailed manually, and uploaded manually, and there was a lot of extra steps.
Fortunately, going eco is a journey we are on, and it was our preference for digital forms over paper and our goal to be 90% paper free by 2024 that led us to Plumsail. With Plumsail Forms we made big changes to our intake processes, creating online versions of all our paper forms.
Laneway OT's first form, Service Agreement form
It was so much fun, and it enabled us to see what was possible. Creating the forms was easy, but getting our heads around all the features took a bit longer. The Plumsail website has loads of useful documentation on how to auto-populate fields, show and hide fields, and calculate totals, and the Plumsail community and support team provided snippets of code to customise features within the forms.
Service agreement form will change dynamically, depending on client's answers
With Plumsail Documents, it became possible for us to send a client a series of intake forms for them to sign, and then send a PDF version to all the necessary recipients, both inside and outside our organisation, all by sending just that one email to a client.
Laneway OT's most advanced form, Functional Capacity Assessment form
It revolutionised the way we do admin and inspired us to create an online Plumsail form for capturing comprehensive assessment data and a Plumsail Document process to output the data directly into our report template to reduce our report turn around time.
The form has hundreds of fields, which are shown/hidden or populated based on previous answers, streamlining the process and eliminating potential errors
By developing forms with Plumsail, we have cut our admin time by 75%, our face-to-face assessment time by 25% and our report writing time by 40%. On a few occasions, we’ve even been able to write, produce, and release reports on the day of the assessment.
It hasn't been without challenges, but overall we're very, very pleased with the product and its functionality and we haven't found anything else that can do anything close to what Plumsail does.
Our reports are more detailed, look better than ever, and are free of the human errors that 6 consecutive hours of report writing can so easily result in. We’re so pleased with the process and the outcomes.
Forms are in active use in Laneway's everyday work
As a business, it’s always great to save time and money, but for us, the real benefits are measured in the improvement that our Plumsail Forms and Documents have on our relationships with our clients and staff. We also love that we are going to hit our target of being 90% paper free by 2024! Thanks Plumsail.
You can also create create complex report forms and set up a similar process using this logic with the help of Plumsail Forms and Documents. For example, you can:
For a more in-depth understanding, delve into our blog, community, and dedicated documentation for both Forms and Documents.
If you have any questions or require assistance, reach out to our support team or schedule an intro call. We provide help and guidance to beginners and experienced users alike.
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