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Frequently asked questions
How does pricing work?
You can choose your billing cycle—purchase for one year or pay month-to-month. The subscription is linked to an email address. Each plan has a monthly limit of documents. A document is a single execution of a process, of a Power Automate action or a single call to REST API. Find more information in licensing details.
How will I receive the license?
You need to specify the Plumsail Account email in the purchase form of our online store. You used this email to sign up for Plumsail Documents. Once your purchase is finished, the subscription for your account will be activated automatically. If you forgot to specify the email address in the order form, contact our support team.
Can you invoice me?
Contact [email protected]. They will send you a payment link where you can pick a wire transfer payment method. After placing the order, you will get a proforma invoice and banking details for a wire transfer. Once the payment is processed, you will get a normal invoice by email. Pay all bank fees involved in the bank/wire transfer. Transferring an incomplete amount will block order processing and delay the delivery.
Are Plumsail Documents secure?
Absolutely! We take security very seriously. Data in transit is encrypted with SSL/TLS protocols. Data at rest is encrypted using AES 256 bit standards (one of the strongest block ciphers available). Everything from engineering to deployment performed with our highest standards of security. Read more about our data protection and security.
My company has tax-exempt, how to buy?
Send documents confirming tax-exempt the list of products you want to buy to [email protected]. Don't forget to send your company details for billing information. Our sales team will provide you with a tax-exempt payment link.
How to switch to a higher plan?
You can start from a smaller plan and then upgrade to a higher plan anytime. We will subtract money from the price of a new plan according to the number of days you left on your current plan. Follow this instruction to upgrade.