Legacy widgets

There is a new version of the HelpDesk widget (starting from the HelpDesk version 2.1.42) and it is not compatible with the old one.

Main differences between the new and legacy widget:

• The new widget allows ticket creation without registration.

• It offers performance improvements.

• It supports embedding as a Microsoft Teams tab.

• It can display the HelpDesk Knowledge Base when placed inside SharePoint.

Review documentation for the new widget or use these links to learn how to work with the previous version of the widget.

• Add widget to SharePoint site

• Add widget to external site

• Add custom ticket views to widget

• Customize widget forms