New light editor for ticket replies and modern scheduler in SharePoint help desk

We’re excited to announce our updated Help Desk for SharePoint with a new lightweight editor for ticket replies and a modern scheduler for tasks and reminders.

New light editor for ticket replies

Handling ticket replies, you probably use all the same functionality of the reply editor. And you hardly use all the features of the rich text editor.

That's why we've implemented a new lightweight editor for ticket replies. It has all the essential functionality and handy features.

Switch to light editor

If you're a long standing customer of the Plumsail help desk for SharePoint, to start using a new light editor, go to Settings ➡ Appearance ➡ Advanced ➡ Switch from Rich to Light editor.

If you're a newcomer, the Light editor is set by default. Follow the same path in case you'd like to switch to the rich editor.

Now let's check the handy features of the new lightweight editor for ticket replies in the help desk.

1. Automatic bullets and numbering

Start bullet lists by typing a dash ("-") or a numbered list by typing a figure of one ("1").

2. Support of quotes and code blocks

Apply quote format when you're pasting information from other resources or quoting someone.

Code blocks are also available to format and highlight the code.

3. Images: easy to insert and resize

The new light editor has a simplified UI for inserting and resizing images. Now you can resize inserted pictures by dragging any corner.

4. Only essential formatting for pasted parts

The new lightweight editor automatically keeps only essential formatting for pastes. There is no need to clean and brush the pasted text up. It will automatically look nice with all important parts such as tables and links kept.

5. Hotkeys at your fingertips

Whether you'd like to select and paste the text or make it bold and italic, you can use the familiar shortcuts to speed up the process of replying.

The new light editor supports hotkeys for all buttons.

Scheduler now is in modern UI

The Plumsail Helpdesk has been migrated to the Modern SharePoint pages a while ago, but a few parts remained on the Classic pages. As a part of this major migration, the latest release has brought Modern UI to the Help Desk scheduler.

How to install HelpDesk for SharePoint

If you're new to the Plumsail HelpDesk for SharePoint Online in Microsoft 365, try it for free.

For installation, download a wizard and follow the instructions.

If you have any questions, contact us at support@plumsail.com