HelpDesk
Customer Story
Oct 30
From on-premise manual ticketing to automated SharePoint HelpDesk at Lucidica
How Lucidica built an automated ticketing system integrated into SharePoint to improve IT support operations.
All posts about HelpDesk
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HelpDeskOct 24Create a SharePoint self-service portal with a Knowledge base
Learn how to set up a SharePoint self-service portal with a Knowledge base to improve IT support, reduce tickets, and provide 24/7 access to information.
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HelpDeskJul 03How to Create a SharePoint Helpdesk Ticketing System
Learn how to create a SharePoint HelpDesk ticketing system with native SharePoint tools or a ready-to-use powerful alternative with advanced features.
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HelpDeskApr 10AI Assistant for SharePoint Help Desk
Set up an AI assistant for SharePoint Help Desk using SharePoint Agents and Plumsail HelpDesk for SharePoint and Microsoft Teams. Boost efficiency.
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HelpDeskMar 13Microsoft Teams Ticketing System
Learn how to efficiently organize and manage Plumsail HelpDesk ticketing system directly within Microsoft Teams.
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FormsHelpDeskCustomer StorySep 02, 2024Self-service Entra ID account creation and internal support for Norwegian agriculture with SharePoint Forms and HelpDesk
Discover how Norsk Lanbruksrådgiving SA and Evidi AS collect and share information in SharePoint and Power Automate via Plumsail HelpDesk and Plumsail Forms for SharePoint Online.
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HelpDeskFormsCustomer StoryAug 21, 2024Streamlining employee support with custom ticketing and workflows in Microsoft 365 from KEO
Discover how KEO uses SharePoint HelpDesk for tailored IT, HR, and facilities support. Explore unique features and automated workflows.
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HelpDeskAug 07, 2024Auto assign tickets based on skills or percentage weight in HelpDesk for SharePoint
Explore new features in HelpDesk for SharePoint, including automated skill-based ticket assignment, automatic tag management, import/export settings, and new localization options.
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HelpDeskCustomer StoryAug 01, 2024How automated features in SharePoint HelpDesk boost efficiency for Burrun Dalai
Learn how Burrun Dalai Aboriginal Corporation uses HelpDesk for SharePoint Online to streamline internal communication and task management.
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FormsChartsDocumentsOrg ChartActionsHelpDeskApr 29, 2024SharePoint Add-In retirement in Microsoft 365. Does it affect Plumsail tools?
Microsoft has announced the retirement of the SharePoint Add-In model by April 2026. This news only affects two Plumsail products: Forms for Classic UI and Lookup for Classic UI.
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HelpDeskCustomer StoryApr 17, 2024Integrated ticketing solution in Microsoft 365 for a tour operator
Learn how Cyberlogic integrated Plumsail's ticketing solution to facilitate incident management, complaint resolution, and request handling for a tour operator managing requests within Microsoft 365.
