Aleksandra Borisova

Customer Support Engineer

Aleksandra, our dedicated Customer Support Engineer at Plumsail, helps users get the most out of our products with her calm expertise and genuine care. Based in Finland, she enjoys skiing, reading, traveling, and spending time with friends, family, and her lively cat and dog who keep things fun at home.

Author's posts

HelpDesk
Customer Story
Mar 02
How TAnthony & Associates implemented a cost-effective SharePoint help desk with email-to-ticket automation
Learn how Zendesk and other options, including Zoho Desk and Microsoft 365, were evaluated before choosing Plumsail HelpDesk for SharePoint.
HelpDesk
Oct 24, 2025
Create a SharePoint self-service portal with a Knowledge base
Learn how to set up a SharePoint self-service portal with a Knowledge base to improve IT support, reduce tickets, and provide 24/7 access to information.

Aleksandra Borisova

Author's posts

How TAnthony & Associates implemented a cost-effective SharePoint help desk with email-to-ticket automation

Create a SharePoint self-service portal with a Knowledge base