Trust at Plumsail
Security
Data protection is key to support teams' success, so we incorporate security into our product and operations.
Plumsail takes a security-by-design approach to protecting your data. We build our products using best practices for highly available, scalable, and secure cloud applications.
Infrastructure security
Plumsail's infrastructure is designed with layers of protection to help ensure your data is secure while transmitted, stored, or processed. Protections include encryption, least privilege access, secure software development, and a public bug bounty program.
Operational security
Our information security team continuously implements new security controls and monitors Plumsail for malicious activity across physical data centers, networks, and IT devices.
Product security
Plumsail provides a robust set of in-product data protection and admin controls for greater visibility and control over your data.
To know more please visit security.plumsail.com
Reliability
We invest in our infrastructure to support 10,000 users. In each region, we support at least two online instances of our web application that can serve clients. In case of failure, the system automatically switches the load to the backup instance.
Uptime and availability
Plumsail support 99.9% uptime commitment to Enterprise customers, and provides transparency into real-time platform status.
Business continuity
Plumsail's infrastructure investments provide daily backups, regional backups, and recovery procedures for restoring services in the event of unavoidable failures.
Privacy
We're committed to protecting your privacy through our product, infrastructure, and data governance.
Data residency
Plumsail offers global data residency options with data centers in Europe, Australia and United States so customers have more control over where their data is stored.
Policies & Others
- Privacy Policy
- Refund Policy
- Acceptable Use Policy
- Data Residency
- Subprocessors
- Security Practices
- Vulnerability Disclosure Program
- Data Processing Agreement
- Master Services Agreement
- Service Level Agreements
Compliance
We adhere to global, regional, and industry regulations to help you meet compliance standards.
To know more please visit security.plumsail.com