Archive old tickets periodically by moving them to a separate folder with date mask.
The pricing above is approximate, request customization, describe your requirements and we will provide the exact estimation.
If we receive a lot votes for the same customization, we will include it into a future release for free.
The new task for HelpDesk Scheduler will be added “Archive solved tickets”. This task will be started every three months by default. You will be able to change the schedule and condition. The default condition will trigger archival on ticket solved more than a month ago.
A new type of action will be added to scheduler “Move ticket”. It will have “Folder mask” parameter: