Drill down to agent, tickets in reports

from $400

If we receive a lot votes for the same customization, we will include it into a future release for free.

Request Customization

Description

You will be able to click on names in reports to navigate to cards of agents or requesters. Click on a chart will open tickets related to  a specific chart part.

This will help you to understand better what tickets and agents affect performance of your help desk.