Support service
Visualization
Home › HelpDesk for Office 365, Microsoft Teams, and SharePoint 2019 / 2016 / 2013 / Online › HelpDesk Store › Customizations and support › Drill down to agent, tickets in reports
from $400
If we receive a lot votes for the same customization, we will include it into a future release for free.
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Description
You will be able to click on names in reports to navigate to cards of agents or requesters. Click on a chart will open tickets related to a specific chart part. This will help you to understand better what tickets and agents affect performance of your help desk.