Drill down to agent, tickets in reports

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from $400

If we receive a lot votes for the same customization, we will include it into a future release for free.

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Description

You will be able to click on names in reports to navigate to cards of agents or requesters. Click on a chart will open tickets related to  a specific chart part.

This will help you to understand better what tickets and agents affect performance of your help desk.

Drill down to agent, tickets in reports