Assign ticket on creation

by mguyett » Fri Aug 11, 2017 4:28 pm

Can I use a trigger to assign a ticket to a specific tech/user when the ticket is created?

Say I have a task scan for a specific word in the topic, then set the assigned to to a user based on that?

I can get it to send out an email based on that, but the Set field -> Assigned to fails.
mguyett
 
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by Anna » Mon Aug 21, 2017 9:56 am

Hello,

Thank you for your question.

Yes, you can assign a ticket to a specific user whether the ticket is creatied by sending an email or manually.

Please, adjust the trigger settings according to the screenshot below:

triggers_assigning.jpg
Assigning a ticket to a specific user
triggers_assigning.jpg (149.6 KiB) Viewed 4 times
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Anna
 
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