Trigger issues

by David » Wed Mar 15, 2017 11:24 pm

When we create a ticket and assign it, all agents are still being notified that a ticket has been created.

Trigger Condition:
[AssignedTo] = ''

It was the default syntax...any hints?
Posts: 11
Joined: Thu Feb 02, 2017 12:31 am

by Dmitry Kozlov » Fri Mar 17, 2017 10:58 am

Hi David,

Your syntax is correct. I've just tested it:

1. Created a new ticket and set an assignee right in the new form. Saved it.
2. Only the assignee received a notification.
3. I created another ticket and left the 'Assigned To' blank.
4. All agents received a notification.
User avatar
Dmitry Kozlov
Posts: 129
Joined: Wed Nov 12, 2014 3:24 pm

Return to HelpDesk for Office 365