Add a new column to tickets list and form

Here you can find how to customize ticket form in your ticketing system with adding new columns to it.

First of all, head to ticket list settings.

List settings

Select ‘Create column’.

Create column

Choose column type which goes along with your task and decide if the information in this column should be optional or required.

Column settings

To put the column into action, place it on the ticket form with the help of Forms Designer. You can find a link to Forms Designer in ribbon menu. Note that Forms Designer runs only in Internet Explorer at this time.

Forms Designer in the ribbon

Finally, you can place the newly created column in three types of forms — Edit, New, and Display. Choose one of them and drag your column from left-side bar to template of the ticket form.

Drag-and-drop new column

It’s important to save each type of form separately otherwise, a pattern of editing form will be applied to others.

Pay attention to Save settings

This how your ticket's editing form will look like:

Ticket edit form withe the new column