Known issues

The latest version of Google Chrome browser doesn’t support embedding scripts with Script Editor Web Part. Please use different browsers like Microsoft Edge or Mozilla Firefox.

HelpDesk Widet is a tool for requesters allowing them to review their tickets, add comments and attachments. It can be embedded in a public website or a SharePoint site other than a site where the HelpDesk is installed, so requesters will not have access to all tickets in your help desk.

Here is ‘My tickets’ view looks like for end-users:

HelpDesk Widget

Adding widget to SharePoint site

Open SharePoint site where you want to place the widget.

Install Plumsail HelpDesk Widget add-in from SharePoint App store. Installing of the add-in is required to enable automitic sign-in under current SharePoint user in widget.

Then you need to place widget to specific SharePoint page. Steps to do that are described below.

Navigate to e-mail settings using navbar.

E-mail settings

Then click “Widgets” tab.

Widget Tab

Here you can create a new widget configuration for your page by choosing ‘New item’ and edit any existing configurations by clicking ‘Edit’. Note that editing of widget configuration is employing to every existing widget with this configuration.

Create a new item

Provide a title for a widget configuration and choose how many tickets will be displayed on the page. If you are creating a widget for external site, you can choose widget language and whether to allow user registration. Registered users have ability to review their tickets.

Widget settings

After saving this configuration, HTML code will be generated and you need to copy it.

Generated HTML code

Navigate to a page where you’d like to place a widget and click ‘Edit’ on the site ribbon menu.

Adding a widget to your site

Choose the place where the app will be shown and click ‘Insert’ tab. Here you need to choose ‘Embed code’ option and just paste HTML code which you copied before in the pop-up window. Finish with clicking ‘Save’ on the ribbon.

Inserting a widget

Adding widget to external site

Adding a widget to an external site is quite similar to adding it to SharePoint site. Just copy an auto-generated HTML code, open editing form of HTML page and add copied code where you’d like to place a widget.