In this tip, I’d like to show you how easy it is to customize ticket form in Plumsail HelpDesk in Office 365 and SharePoint 2013 with adding new columns to it. Tickets are stored in regular SharePoint list, so you can modify them in different ways. Adding columns is on of this ways.
Custom columns are extremely helpful if you want to receive more information about support issues or simply about your organization. The most commonly used columns are already placed in the list but if you want something unique and special, you are able to create it.
For example, here’s how you can add Order Number field to the ticket form.
Posted in: HelpDesk