SharePoint Experts Blog

Quick tip: How to edit ticket’s properties from mailbox

Can you imagine that you can work with Plumsail HelpDesk for Office 365 from your mailbox? It goes without saying that you can respond to tickets and all your replies will be transformed into comments. But as well as responding to tickets, you can update some ticket’s properties.

In this tip, I will show you how assignee can change ticket’s status, resolve it or update its priority straight from the mail.

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Posted in: HelpDesk, Products

New flexible plans for HelpDesk

A new year is always a good opportunity for big changes. That’s why Plumsail HelpDesk is performing a new store with new flexible plans for Office 365. There are three options to fit every need: Jet boat, Yacht and Ocean Liner. Small and medium companies will be interested in more affordable plans, while enterprise customers will still be able to use HelpDesk without limits. We hope that everyone will find the best plan to build superb support.


It’s important to notice that all plans have the same features, the only difference is in a number of agents and comments. If you ran out of comments in this month, there is no need to worry as you can always buy additional 500 comments.

If you are already using HelpDesk, we deeply appreciate your loyalty, so absolutely nothing is changing for you. You will continue using HelpDesk without limits with the same pricing.
We’d be glad to answer any questions, drop us a line at

Posted in: HelpDesk, Products

How to send SMS notifications from help desk with Microsoft Flow and Twilio

Maybe you have already heard about Microsoft Flow, service for creation automated workflows between different apps and services. Since now you can connect SharePoint to a lot of external services, so you can do with Plumsail HelpDesk for Sharepoint 2013/2016 and Office 365. Let’s connect HelpDesk to Twilio. In this use case, an agent will get SMS every time when a ticket has been assigned to him or her.

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Posted in: HelpDesk, Products

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