SharePoint Experts Blog

Archive for February, 2017

Org Chart tip: How to navigate to box using URL parameters

In this quick tip I will describe how to navigate to specific box in your org chart using URL parameter. It may be useful if you want to place link to specific box to other page. For example, you can use it to open org chart starting from manager of specific department. Some of our customers use this approach to add link to employees search results. Thus, you can navigate to person in org chart directly from search results.

This works in Org Chart for SharePoint 2013 / 2016 and in Org Chart for Office 365.

In my case Org Chart web part is located here:
htts://plumsail.sharepoint.com/orgchart.aspx

I want to be able to navigate to specific box using URL like this: 
htts://plumsail.sharepoint.com/orgchart.aspx?boxID=account@plumsail.com

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Posted in: Org Chart

How to configure assigning based on forwarding address

In this article, I will show you how you can configure assigning based on forwarding address. In Plumsail HelpDesk for Office 365 and SharePoint 2013/2016, you are able to create multiple help desk instances and configure forwarding for every mailbox you have. But what if you want to keep all tickets from several mailboxes in one place but treat them differently?

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Posted in: HelpDesk, Products

How to track time spent to solve the ticket

Knowing how much time was spent on solving some cases is a great help for improving your customer service. And it goes without saying that if profitability is on the top of your priorities, tracking time is a must. So, in this tip, I will show you how can you configure time tracking in the tickets in Plumsail HelpDesk for SharePoint 2013/2016 and Office 365. We will configure the view like on the screenshot below where billed hours will be counted for each agent, client, and task. Let’s get to the hearts of the matter!

2017-02-01_12-28-49

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Posted in: HelpDesk, Products