SharePoint Experts Blog

Archive for September, 2016

Quick tip: How to create multiple help desks for different departments and configure them with different inboxes

Probably, most companies need different e-mails for each department, that’s why in this tip I will show you how to create multiple help desks and configure them with different inboxes in Plumsail HelpDesk.

Let’s say that you have several departments — R&D, HR, and Support. Each of them has unique practices, different e-mail boxes and you want to separate them one from another. Configuring is effortless, first of all, we need to create a subsite for each department and then install help desk there.  

Note that licensing of Plumsail HelpDesk allows you to install any amount of help desks within one web domain in Office 365 and one server on-premises. Due to it, we can create a separate mailbox for every department, give different permission levels to users and configure an e-mail notification according to needs of a department.

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Posted in: HelpDesk, Products