SharePoint Experts Blog

Archive for August, 2016

How to display dotted-line reports in SharePoint Org Chart

In this article, I want to show you how to display dotted-line reports in Plumsail SharePoint Org Chart. It is quite a common scenario for companies with matrix organization structure when there are direct managers and dotted-line managers.

As Plumsail Org Chart displays hierarchy, but not matrix, it is important to understand how dotted-line reports appear in the visualization. Please take a look at the example below.

OrgChartDottedlinesExample Read more…

Posted in: Org Chart

Quick tip: How to start a workflow with a trigger in SharePoint help desk

In that tip, I will show you how to start a workflow with a trigger in Plumsail HelpDesk for SharePoint 2013 and Office 365. Usually, workflows are used to avoid routine work and make a company more productive. For example, workflows can check any updates in one data source and, according to them, update another data source.
Let’s say that we’d like to assign a task to an agent after a ticket has been solved and some fields were filled. Here is how you can do that.

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Posted in: HelpDesk

Will Workflow Actions Pack work after removing of code-based sandbox solutions support

The short answer is yes.

Recently Microsoft announced that they will completely remove support of code-based sandbox solutions from SharePoint Online. We received multiple questions about future of Workflow Actions Pack. According to this announce, declarative solutions will remain working. This is a quote from Office Dev Center:

“Note that currently, we do not plan to deprecate or remove support for declarative (no-code) sandboxed solutions.”

Wsp package of Workflow Actions Pack doesn’t contain any code, it is a declarative sandbox solution. So, there is nothing to worry about. Actually, code-based sandbox solutions are not working normally since Office 365 launch. So, nothing changes for you even after removing of code-based solutions support.

If you still any questions about code-based sandbox solutions and Workflow Actions Pack, feel free to comment or send a message to


Posted in: Workflow Actions Pack

Quick tip: How to automatically assign a ticket to specific person in SharePoint help desk

This tip will show you how to use triggers to automate the routing of tickets in Plumsail HelpDesk for SharePoint 2013 and Office 365. Auto assigning to an agent can be a useful tool for faster response on the most important cases. Let’s get into the nitty gritty of how we can do it.

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Posted in: HelpDesk