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Plumsail Data Residency

Updated March 01, 2025

Plumsail Data Residency

For our Customers’ security and privacy, Plumsail offers a choice of data center locations. Our Customers may choose between regional versions of our SaaS application, within the Europe, United States and Australia regions.

The EU, US, AU versions of Plumsail are similar and equally secure. However, the versions are independent and isolated installations of the application. This means that if you have a Plumsail account within the US, Plumsail EU would not know about this account and would not have any information. We keep the environments isolated in order to provide data residency to our customers.

The following information is be stored and processed in bounds of chosen region:

  • Plumsail Account’s Configuration
  • Documents (Templates and generated documents)
  • Forms (including information your customers enter)
  • Reporting and Document’s Analytics

*The following information, regardless of which version of Plumsail is chosen, is stored (and transferred to the US):

  • Your communication with Plumsail representatives, specifically our Customer Support team and all interactions with this team. In order to provide best in class support for our customers Plumsail remains to be a global company, this means that our representatives are hosted across the globe and would be happy to help as soon as possible. Unfortunately, – we can’t isolate our communications in one particular region. This means that information such as video calls, account information, customer ticket information can be accessed and transferred to the US.
  • The transactional analytical information about your account that helps us to make Plumsail a better application for you.
  • 3rd Party integrations that our Customers enable within their account could transfer data outside of your chosen Plumsail application location. This is dependent on the specific integration and the 3rd party provider. If you have questions on your specific integrations, let us know and we will help you.

Note that you cannot transfer data from one data center to another. If you’ve chosen the US server, you will not be able to have a separate account in the EU with the same email address of the account owner. You can remove account and register another in different region.