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HelpDesk Privacy Policy

This privacy policy is additional to the general one and covering some specific practices in Plumsail HelpDesk.

Personal information: what we collect, when and how we use it

When you sign up for Plumsail HelpDesk, you may be asked to enter your name, your company name, email address and website name. We collect information from you when you download Plumsail HelpDesk for the first time. Notice that we don’t store any messages, tickets, comments, and other data which is coming to your HelpDesk. All operations are processed via an email handler which doesn’t store any incoming messages. All operations are performed over secure encrypted HTTPS connection. We’ll never sell your personal info to third parties.

Log information

We are automatically gathering some data and store it in log files. This information includes several activities as internet protocol addresses, browser, internet service provider, referring/exit pages, operating system, date/time stamp, and click stream data. Our application log files are subject to the same strict data security policies and procedures as apply to the application databases for our help desk. We do this to improve the support that we offer you. Log files are stored for a few days, then they are removed permanently.

Local storage

We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage. Local storage is located in client web browsers. We don’t transfer any data from local storage to our servers. It is used for performance optimization and caching. Like cookies, you can control how local storage works on your browser settings on a global or website specific manner. You can disable local storage or clear it manually at any time.

What happens to data when HelpDesk has been uninstalled?

When you uninstall HelpDesk, logs are removed permanently. Tickets and comments which were stored inside your SharePoint site are also removed. Local storage data can be cleared manually in your browser. Information about HelpDesk downloads and installations are still stored on our servers and can be removed by request. You can send a request to support@plumsail.com.

How do we protect your information?

As stated above, we store information about HelpDesk installations, downloads and log files on our servers. Log files are stored for a few days, then they are removed permanently. Our services and storages are scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Information about HelpDesk installations and log files are contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. All data transited between you and us is encrypted and sent using HTTPS.