How to Set Up an AI Assistant in Plumsail HelpDesk

This guide explains how to create an internal AI assistant in Plumsail HelpDesk using Microsoft Copilot and SharePoint document libraries. You’ll learn how to build an assistant that can automatically respond to common support questions based on your internal documentation — such as company policies, manuals, or knowledge base articles. The assistant is created directly from the HelpDesk interface and can be used across SharePoint or embedded in Microsoft Teams. For full instructions with examples, see the original blog post.