How to check if a user has SharePoint administrator permissions

This article demonstrates how to check if a user has SharePoint administrator credentials and if not, how to assign them.

SharePoint admin permissions (or higher) are required to install, update, and perform other global HelpDesk actions.

Go to the Microsoft 365 admin center, expand the ‘Users’ tab in the left navigation bar and click ‘Active users’:

Active users in Microsoft 365 admin center

You will see the entire list of users in your SharePoint Online tenant. Select the user in question and click ‘Manage roles’:

Click 'Manage roles'

A window will appear with the current user’s permissions. If the user has not been granted SharePoint administrator permissions, you can select them and then click ‘Save Changes’:

Grant SharePoint Administrator permissions to the user

This user will now be able to install or update the HelpDesk.