Documentation › Installation of HelpDesk SharePoint Framework package

Installation of HelpDesk SharePoint Framework package

Note

You must be a SharePoint administrator to complete this installation.

If you do not see some of the menus described below, you likely do not have the required permissions. Contact your SharePoint administrator for assistance.

  1. Download the HelpDesk SharePoint Framework package.

  2. Open the SharePoint Admin Center.

  3. Go to More features > Apps.

SharePoint Admin Center showing the Apps section under More features

4. If a HelpDesk package is already installed, remove the existing package first. Then upload the .sppkg file downloaded as-is and do not extract or modify its contents before uploading.

SharePoint App Catalog page for uploading the HelpDesk package file (.sppkg)

5. In the confirmation dialog, select Enable this app and add it to all sites, then click Enable app. If you also plan to add the HelpDesk widget to Teams, leave Add to Teams enabled.

SharePoint deployment dialog with options to enable the HelpDesk app for all sites and add it to Microsoft Teams

You can always verify the installed HelpDesk version on the About page in the HelpDesk settings.

HelpDesk settings menu displayed in SharePoint

Note

The version displayed in the SharePoint App Catalog may differ from the actual HelpDesk version since the package uses a different versioning convention.