Getting Started
- How Plumsail HelpDesk works
- HelpDesk installation
- Quick HelpDesk configuration
- License Installation
- YouTube Channel
- Community forum
Configuration guide
- Email settings
- Triggers
- Web widget
- Tab for Microsoft Teams
- Customize widget forms
- Customize ticket and contact forms
- Customer satisfaction survey (CSAT)
- Scheduling of tasks and reminders
- SLA policy
- Localization
- Appearance settings
- Color theme
- Customize ticket statuses
- Reports customization
- Ticket numbering customization
- Update HelpDesk
- Uninstall HelpDesk
User guide
- Home
- Ticket management
- Ticket search
- Knowledge base
- All tickets
- Contacts
- My contact
- Reports
- Canned responses
- Ticket merging
- Ticket splitting
- SLA policies
General
- Version history
- Data protection and security
- Data center location
- Licensing details
- Billing and subscription management
- Support plans
- Status page
Power Automate (Microsoft Flow) and Public API
How to
Installation of HelpDesk SharePoint Framework package
Note
You have to be a SharePoint administrator to complete the installation.
If you don’t see some menus from the instruction below, most likely you are not a SharePoint administrator.
Please contact your administrator to assist with the installation.
Download add-in
Download the add-in from our website depending on the region of your installation:
Note
If you’re unsure about which version of the package to download, check the information about the region of your installation on the HelpDesk settings -> About page.
Installation
Navigate to SharePoint Admin Center (/_layouts/15/online/AdminHome.aspx/):
Go to ‘More features’ - ‘Apps’
Navigate to Manage apps and upload Add-in package that you downloaded at the beginning of this instruction (you need to upload the entire .sppkg
file without unpacking it):
Select “Enable this app and add it to all sites” in the popup and click “Enable app”.