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Intermittent 403 error when creating HelpDesk tickets 2 62 Oct 16
How to ignore emails from certain addresses and not create a ticket? 6 97 Oct 07
Error when submitting tickets: Cannot read properties of undefined (reading ‘status’) 2 63 Jun 15
Power Automate Flow in trigger? 3 62 May 21
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  • Automatically assign HelpDesk tickets based on keywords

    Automatically assign HelpDesk tickets based on keywords

    Learn how to automatically assign HelpDesk tickets to the right agent or team based on keywords in the ticket title or description using automation rules.

    Aleksandra Borisova
    Aleksandra Borisova Customer Support Engineer
    Oct 20
  • How Nel Hydrogen keeps IT support simple with Plumsail HelpDesk

    How Nel Hydrogen keeps IT support simple with Plumsail HelpDesk

    See how Nel Hydrogen has managed over 45,000 IT support tickets in six years with Plumsail HelpDesk for SharePoint, using a simple setup with minimal customization.

    Peter Klaris
    Peter Klaris Head of IT Operations at Nel Hydrogen
    Oct 16
  • SharePoint Online CSP enforcement (March 2026). Why Plumsail tools may not load and how to fix it

    SharePoint Online CSP enforcement (March 2026). Why Plumsail tools may not load and how to fix it

    Starting March 1, 2026, SharePoint Online CSP enforcement may block external scripts and prevent Plumsail HelpDesk, Org Chart, and Forms from loading. Learn how to fix it by adding trusted script sources.

    Petr Bushuev
    Petr Bushuev Customer Support Engineer
    Mar 25

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