Plumsail HelpDesk Help Center

Everything you need to find answers and resolve issues

Documentation

View all articles

Configuration guide

Community

Ask community

Get competent answers even faster than by email

Issues with one of our Widget - not loading 1 7 Jan 29
How do I close a ticket without sending an automated email to the requester 2 15 Jan 21
Mass printing of tickets 1 38 Oct 21
How to move a ticket from solved to closed after four days? 21 214 Sep 30
Manual new ticket creation not working + change the “+ New” button back 5 60 Sep 08

YouTube Channel

Stay updated with our latest video tutorials

Watch videos

YouTube Channel

Blog

View all posts

  • SharePoint IT helpdesk without enterprise complexity: InterMaritime Shipmanagement story

    SharePoint IT helpdesk without enterprise complexity: InterMaritime Shipmanagement story

    How InterMaritime Shipmanagement built a simple, SharePoint-native IT helpdesk on Microsoft 365.

    Zenon Oratis
    Zenon Oratis Senior IT Director at InterMaritime Shipmanagement
    Jan 29
  • From on-premise manual ticketing to automated SharePoint HelpDesk at Lucidica

    From on-premise manual ticketing to automated SharePoint HelpDesk at Lucidica

    How Lucidica built an automated ticketing system integrated into SharePoint to improve IT support operations.

    Jamal Smith-Graham
    Jamal Smith-Graham Lead SharePoint Developer and Tech Manager at Lucidica
    Oct 30
  • Create a SharePoint self-service portal with a Knowledge base

    Create a SharePoint self-service portal with a Knowledge base

    Learn how to set up a SharePoint self-service portal with a Knowledge base to improve IT support, reduce tickets, and provide 24/7 access to information.

    Aleksandra Borisova
    Aleksandra Borisova Customer Support Engineer
    Oct 24

Didn’t find what you were looking for?