HelpDesk installation for SharePoint 2013/2016

Download and run it on one of the servers in your SharePoint 2013/2016 farm as Farm Administrator. Follow the wizard steps.

Go to SharePoint site where you want to create HelpDesk. Select ‘Site Settings’:

Site settings

Then navigate to site features:

Site Features

Activate Plumsail HelpDesk feature.

Activate Plumsail HelpDesk

Once you clicked on the feature you are redirected to installation wizard. It will check prerequisites and show you such screen:

HelpDesk Installer

Then click next and wait for installation. Once HelpDesk has been installed, you can go on to configuration.

WSP installation for SharePoint 2013/2016

Download WSP package and place it to one of the servers in your Sharepoint 2013/2016 farm. Run Sharepoint 2013/2016 Management Shell as administrator.

WSP Installation

WSP Installation

Type Add-SPSolution <path to wsp-package>.

CMD

Open Central Administration as administrator, then "System Settings" and move to "Manage farm solutions". Select plumsail.helpdesk.wsp and press "Deploy Solution" link.

Solution Properties

Go to your application. Select Site Settings item in the root of the site collection. Choose Site collection features in Site Collection Administration section.

Sites Features

Activate Plumsail HelpDesk feature.

Activate Plumsail Helpdesk

After that, you can continue with configuration.