Improved knowledge base.
The pricing above is approximate, request customization, describe your requirements and we will provide the exact estimation.
If we receive a lot votes for the same customization, we will include it into a future release for free.
Improved knowledge base with ability to categorize tickets. You will be able to manage knowledge base navigation. In addition to this we can implement various improvements for agents and requesters:
- Ability to display knowledge base in support widget for external and internal requesters
- Autosuggestions of possible solution when a requester creates a new ticket
- Ability to create knowledge base article from ticket comment
- Ability to link tickets to knowledge base articles
- Ability to rate articles
If you want to implement something in addition, just let us know.